in.touch 3 & 3+

FAQ

• What spa packs are compatible with in.touch 3 ?
  • in.yj, in.ye, in.ye versions V2 and higher. Check the description on the ID label of the spa pack to confirm compatibility.
• How do I install in.touch 3?
  • Please refer to the included installation manual or contact a professional for assistance. 
• Can I use in.touch 3 with my existing Wi-Fi network?
  • The in.touch 3 has an Ethernet port that must be connected to a router to be accessible on the network. Therefore, the in.touch 3 is compatible with your network, but not with Wi-Fi.
• Can I use in.touch 3 with my mobile device or computer?
  • The in.touch 3 is compatible with both iOS and Android mobile devices via the in.touch 3 app available from the App Store or Google Play. 
• Why can't I add my spa to in.touch 3 for the first time?
  • Make sure your device is connected to the same network as the in.touch 3, and that the EN module has a green LED indicator.
• What should I do if my in.touch 3 loses its connection?
  • Try quitting and restarting the app on your mobile device. If it's still not working, try restarting the in.touch 3 home module, power cycling your network router, and resetting your spa at the breaker.
• How do I know if in.touch 3 is connected to my spa?
  • The in.touch 3 modules feature status LEDs that indicate when it's connected to your spa. 
• What do the different LED colors and patterns mean on the in.touch 3 home module?
  • LED State:
    • Steady LED: The wireless connection between the spa and the EN module is active.
    • Blinking LED: The wireless connection between the spa and the EN module is lost.
    LED Color:
    • Green: Not connected to the cloud, but a valid IP address has been assigned.
    • Red: No IP address; the module cannot communicate with the local network.
    • Blue: Connected to the cloud.
    • Yellow: Currently pairing with a spa.
• What can be the causes of a bad signal (in.touch 3)?
  • Too long a distance between the in.touch 3 home and spa transmitters can affect the quality of the signal. To maximize signal strength, try reducing the distance between the two transmitters. If the home transmitter is installed in the basement, obstacles like walls (thick cement for example) or metal structures can affect the quality of the signal. Inclement weather (heavy rain, snow, etc.) can also be an influential factor.
• What should I do if I encounter other issues with in.touch 3?
  • Please refer to the in.touch 3 techbook for troubleshooting tips and contact Gecko support for assistance if necessary.
• How do I ensure my in.touch 3 connection remains secure?
  • Make sure to keep in.touch 3 and your Wi-Fi network up to date with the latest firmware and security updates. Additionally, make sure to use strong and unique passwords for your in.touch 3 and Wi-Fi network.
• What’s the difference between the in.touch and in.touch 3?
  • The original in.touch was linked by Wi-Fi with your home router.  Now, with its pre-paired radio frequency (RF) home and spa transmitters, the in.touch 2 has a better and stronger connection with your phone or tablet. The in.touch 3 is faster, easier to use and easier to install on your spa or at home.
• Is voice assistant available with in.touch 3?
  • The system does not integrate with voice assistants.
• Why don’t I see the « select a spa » page when I open my in.touch 3 application?
  • Try the following to display the « select a spa » page:
    1. 1. Take a look at your app and make sure you have the right one. You need the Gecko app. in.touch 3 does not work with the in.touch home or in.touch world applications.
       2. Be sure the LED status of your home and spa transmitters are either green or blue to make sure both transmitters are connected to one another.
       3. Make sure your smartphone or tablet is connected to the same router (network) then your in.touch 3 home transmitter.

    If none of the above seems to be the problem, reset your in.touch 3 home transmitter.