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Use our support resources to diagnose and resolve your issues.

If your issue is not resolved, you can submit a support request to our technical team.

Title ImageImportant videos

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Pimp your spa by The Gecko Team

This spa wasn't working for months. We've add a new system, a new in.k35 keypad and Gecko's wireless remote control, in.touch 2.

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Smart Winter Mode

If you live in a cold climate, your hot tub may be at risk of damage when the temperature drops – but if your hot tub is equipped with a Gecko control system, no need to worry.

Video Poster Swim spa configuration

Title ImageFAQ

  • What are the and control system?
    • The and are electronic control systems designed for use with spas and hot tubs.
  • What features do the and control system offer?
    • The and control system offer a range of features including temperature control, water flow detection, high limit protection, filter cycles, and freeze protection.
  • What types of spas are compatible with the and control system?
    • The and control system are compatible with various types of spas, including in-ground and above-ground models.
  • How do I install the and control system in my spa?
    • Installation of the and control system should be carried out by a licensed electrician or qualified spa technician. The control system comes with an installation manual that provides step-by-step instructions.
  • Can I remotely monitor my spa with the and I control system?
    • Yes, with the optional in.touch 2 system, you can monitor and control your spa from anywhere using a smartphone or tablet.
  • Do the and control system a self-diagnostic feature?
    • Yes, the and control system have a self-diagnostic feature that can detect and display error codes for quick troubleshooting.
  • Can I customize the temperature display on the and control system?
    • Yes, the and control system offer the option to display temperature in either Fahrenheit or Celsius.
  • What does the error code "FLO" mean on my control system?
    • The FLO error code indicates that there is not enough water flowing through the heater. This can be caused by a clogged filter, closed valve, or a weak pump. 
  • What should I do if I see the FLO error code on my control system?
    • First, check to see if your filter is clogged (run system with filters taken out) or if any valves are closed. If those are not the issues, you may have a weak pump or a blockage in the plumbing. Consult a qualified technician if you're unsure how to proceed. 
  • What does the error code "FLC" mean on my control system?
    • The FLC error code indicates a flow detection error. 
  • What should I do if I see the FLC error code on my control system?
    • Check to ensure that the in.flow sensor is connected to the correct spot on the PCB. If you unsure how to proceed, consult a qualified technician. 
  • What does the error code "HL" mean on my control system?
    • The HL error code indicates that the high limit switch has been tripped due to high water temperature. Do not enter spa water! 
  • What should I do if I see the HL error code on my control system?
    • First, ensure that your water temperature is at or not higher than 119 degrees F (48 degrees C). Check this with a thermometer made for pools or spas. If the issue persists, consult a qualified technician. 
  • What is the recommended maximum water temperature for control system?
    • The recommended maximum water temperature for packs is 104°F (40°C). 
  • What type of voltage does the control system require?
    • The control system can run on 120v or 240V power. 
  • Can I replace the control system myself?
    • It is recommended to have a qualified technician perform any repairs or replacements on your control system. 

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