in.grid

Single Banner
Back

Self-help and contact

Use our support resources to diagnose and resolve your issues.

If your issue is not resolved, you can submit a support request to our technical team.

Title ImageImportant videos

Video Poster
in.grid General Explanation

Video Poster
in.touch ic: in.grid Heater cooldown time

Video Poster
in.touch ic: in.grid heating management

Title ImageFAQ

  • What is the in.grid?
    • The in.grid is a device that allows for the control of 3rd party heating sources to provide an alternative, more energy and cost-efficient heating source such as heat pumps, thermal stores, etc. 
  • How does the in.grid work?
    • The in.grid uses a volt-free, no-contact relay to act as a trigger signal to the 3rd party device. 
  • Can the in.grid be used with any pool or spa?
    • The in.grid is designed to work with Gecko Y-series control systems. 
  • Can the in.grid be controlled remotely?
    • Yes, the in.grid can be controlled remotely through the in.touch 2 app. 
  • Is the in.grid environmentally friendly?
    • Yes, the in.grid is an environmentally friendly option for helping to heat your spa or swim spa as it can enable you to use a lower carbon alternative heating source. 

Title ImageDocumentation

Can't find what you need?

If your problem is not resolved, you can send an assistance request to our technical support team.

Contact support Contact support