An important message to our Gecko Depot USA customers.
We’re closing our Gecko Depot USA online store.
July 21, 2021
Dear Valued Customers,
Gecko Depot USA, Gecko Alliance’s aftermarket program, is changing its supply chain structure for the United States market. With the rapid growth Gecko has gone through this past year, it has become increasingly difficult to maintain the great level of service you have become used to. We concluded that we had to proceed with changes to better serve our customers in the US. Therefore, in August 2021, we will close the Gecko Depot USA online store. The availability of Gecko products will be ensured by a solid network of US distributors with a long history of partnership with Gecko.
Here is the list of the Official Gecko Alliance distributors for Gecko products and Aqua-Flo pumps:
Spa Parts + by Allied (Nationwide)
Baystate/Aquatic Parts Company (East Coast)
Horizon Pool and Spa Parts (Nationwide)
In the short term, to facilitate access to product information and specifications, the Gecko Depot USA website is going to stay online without the ordering module. All future orders, phone orders and email orders will be fulfilled via our distributors.
The past year has been challenging, and our aftermarket supply chain got affected by unreasonable lead time, the explosion of raw material costs and the lack of product availability at the manufacturing level. On a more positive note, we can observe that the demand is at an historically high level for the overall hot tubs industry. As a business partner, we would like to assure you that Gecko is fully prepared for what lies ahead and that we have made significant investments to greatly increase our production capacity.
We would like to express our gratitude for your trust in our products. If you have any questions, please do not hesitate to contact us.
Vice-President of Commercial Operations