in.touch IC

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Use our support resources to diagnose and resolve your issues.

If your issue is not resolved, you can submit a support request to our technical team.

Title ImageImportant videos

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in.touch ic: Create your account

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in.touch ic: Invite a customer

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in.touch ic: Your Dashboard

Title ImageFAQ

  • What is in.touch IC?
    • The in.touch IC is an app that allows your spa technician to remotely monitor and control your pool and spa equipment.
  • How do I connect my in.touch IC app to the customer's hot tub?
    • To have access to your customer's spa, you must send them a permission request. You only need the email address your customer is using for their own in.touch 2. As soon as they authorize your request, you will have access to their spa.
  • What devices are compatible with in.touch IC?
    • The in.touch IC is compatible with any smartphone or tablet with iOS or Android devices.
  • Can I monitor my customer's equipment when I'm not on the same network?
    • Yes, you can monitor your customer's equipment from anywhere using your cellular data.

Can't find what you need?

If your problem is not resolved, you can send an assistance request to our technical support team.

Call us:
+1 800-784-3256
European tech support toll free hotline: +33 80 50 80 352
UK toll free phone number: +44 800 060 8300