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Use our support resources to diagnose and resolve your issues.

If your issue is not resolved, you can submit a support request to our technical team.

Title ImageImportant videos

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Keypad is not responding

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Keypad: Set time, filter and economy cycles

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Product ID number (keypads)

Title ImageFAQ

  • What is the purpose of the in.k9 keypad?
    • The in.k19 keypad is designed to provide simple control over spas in a compact size.
  • What are the dimensions of the in.k19 keypad?
    • The in.k19 keypad measures 7” x 3-1/4" in size. 
  • What can I control using the in.k19 keypad?
    • You can use the in.k19 keypad to control temperature, pumps, lights, and filtration. 
  • How many buttons does the in.k19 keypad have?
    • The in.k19 keypad has four buttons. 
  • Can the in.k19 keypad control a blower?
    • Yes, the in.k19 keypad can control a blower. 
  • Is the in.k19 keypad compatible with all spa control systems?
    • The in.k19 keypad is compatible with Gecko's Y-Series spa systems, as well as the in.xm2 and the in.xe. 
  • How do I connect the in.k19 keypad to my spa control system?
    • To connect the in.k19 keypad to your spa system, simply plug it into the C1 port on your control system. 
  • Is the k9 keypad covered by a warranty?
    • Yes, the k9 keypad is covered by a two-year warranty.

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